Support
At Planet 7 Casino, we understand that questions and concerns can arise at any hour of the day. That's why we've built a comprehensive support system designed to provide you with immediate assistance whenever you need it. Whether you're experiencing a technical issue, have questions about your account, or need clarification on a bonus offer, our dedicated team is ready to help.
Multiple Ways to Reach Us
We offer several convenient support channels to ensure you can always connect with us in the way that works best for you:
Live Chat: Our most popular support option provides instant assistance directly on our website. Connect with a support agent in seconds, with an average wait time of less than 2 minutes. Our live chat is available 24 hours a day, 7 days a week.
Email Support: For less urgent matters or detailed inquiries, reach out to us at help@planet7casino.com. Our team typically responds within 2-4 hours, even during overnight hours.
Phone Support: Prefer to speak with someone directly? Call our toll-free number at 1-888-402-2065 if you're in the USA or Canada. International players can also reach us at the same number. Our phone support team is available around the clock.
Expert Help When You Need It
Our support team consists of highly trained professionals who specialize in all aspects of online casino gaming. Whether you need assistance with:
- Account verification or password resets
- Deposit and withdrawal questions
- Bonus code redemption for promotions like our $7,777 welcome package
- Technical issues with games or software
- Payment method guidance for options like Bitcoin, Visa, or Mastercard
You'll be connected with a knowledgeable representative who can resolve your issue quickly and efficiently. Our team is thoroughly trained in Real Time Gaming software and can troubleshoot any game-related concerns.
Comprehensive Self-Help Resources
For players who prefer to find answers on their own, we offer extensive self-help options:
FAQ Section: Browse through our frequently asked questions covering account management, banking options, bonus terms, and gameplay basics.
Banking Information: Detailed guides on how to use each of our payment methods, including Bitcoin, credit cards, and e-wallets like Neteller and Skrill.
Game Guides: Learn the rules and strategies for our extensive collection of RTG-powered games.
Bonus Terms: Clear explanations of wagering requirements and terms for all our promotions, from the 25FREECHIP no-deposit bonus to our multi-tiered welcome package.
Commitment to Player Satisfaction
At Planet 7 Casino, player satisfaction is our top priority. Our support agents are empowered to resolve issues on the spot whenever possible. We consistently maintain high standards with:
- Average resolution time under 10 minutes for most common issues
- 24/7/365 availability with no holiday closures
- Multilingual support for international players
- Personalized assistance for VIP members
Responsible Gaming Support
Our support team is also trained to provide resources and assistance for responsible gaming concerns. If you need help setting limits on your gameplay or have questions about our responsible gaming tools, don't hesitate to reach out.
Get in Touch Today
Whether you're a new player with questions about our 50 free spins offer or a regular who needs help with a transaction, our support team is ready to assist you. Remember that help is always just a click, call, or email away at Planet 7 Casino.
For the quickest response, we recommend using our live chat feature, available directly through the "Support" button on any page of our website. No matter which method you choose, you can count on friendly, professional assistance from our dedicated team.